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Exams: Complete Assessments

Access Level

User, Viewer, Reviewer, Owner

Overview

Complete exams that have been assigned to you. Answer questions, submit your responses, and view your results. Exams may be graded automatically or by your administrator.

How to Access: Click Assessments then Exams

Finding Your Exams

Exams List Page

  1. Open Assessments → Exams
  2. You see a list of exams assigned to you
  3. Exams show the title, due date, status, and actions available

Exam Status:

  • Not Started: You haven't opened this exam yet
  • In Progress: You started but didn't finish
  • Submitted: You completed and submitted the exam
  • Results Available: Your score and feedback are ready to view

How to Start and Complete an Exam

Exam Question

  1. Find your exam in the list
  2. Click Start or Resume (if continuing from in progress)
  3. Read the instructions and first question carefully
  4. Select your answer:
  5. Multiple Choice: Click the correct option
  6. True/False: Select True or False
  7. Short Answer: Type your response
  8. Multiple Select: Check all correct answers
  9. Matching: Pair items correctly
  10. Fill in the Blank: Type the missing word or phrase
  11. Click Next to move to the next question
  12. Repeat steps 4-5 for all questions
  13. When finished, click Submit
  14. Result: Your exam is submitted and you see your score (if auto-graded)

Tips:

  • Take your time; questions may require careful reading
  • Ensure a stable internet connection before starting
  • Avoid refreshing or navigating away mid-exam if possible
  • Review your answers before submitting if the exam allows it

Exam Results

After submitting your exam:

  • Your Score displays immediately if auto-graded
  • Some exams include explanations for correct answers
  • Your administrator may publish additional feedback or pass marks

How to Review Past Results

  1. Go to Assessments → Exams
  2. Look for Previous Results or Completed section
  3. Click an exam to see your score and details
  4. Review any feedback or explanations provided

Exam results and feedback

Common Tasks

Retake an Exam (if allowed)

  1. Go to Assessments → Exams
  2. Find the exam you want to retake
  3. If a Retake button appears, click it
  4. Complete the exam again following the steps above
  5. Submit your new responses

Note

Not all exams allow retakes. Check with your administrator if you're unsure.

Check Pass Mark and Attempts

  1. Open the exam details or look at the exam list
  2. Review Pass Mark and Maximum Attempts (if shown)
  3. If uncertain, contact your administrator

Understand Your Score

  • Percentage Score: Your percentage of correct answers
  • Raw Score: Total points earned vs. total available
  • Pass/Fail: Whether you achieved the required pass mark
  • Feedback: Comments from your administrator (if provided)

Detailed exam result view with feedback

Troubleshooting

Exam will not start

Symptoms: The Start button is grayed out or doesn't work

How to Fix:

  1. Verify you have an assigned exam
  2. Check the exam availability window (it may not be open yet)
  3. Check your internet connection
  4. Log out and back in, then try again
  5. Try a different browser
  6. Contact your administrator if the issue persists

Common Causes:

  • Exam window not yet open
  • Exam window has closed
  • You don't have access to this exam
  • Browser/connection issue

Answers not saving

Symptoms: Your responses disappear when you move to the next question

How to Fix:

  1. Wait for pages to load fully before clicking Next
  2. Avoid using the browser Back button
  3. Check your internet connection
  4. If the problem repeats, report it to your administrator immediately

Common Causes:

  • Network connectivity issue
  • Page didn't load completely
  • Using browser navigation while exam is loading

Unexpected logout during exam

Symptoms: You're logged out and sent to the login page during the exam

How to Fix:

  1. Log back in with your credentials
  2. Return to Assessments → Exams
  3. Your progress may have been saved; click Resume to continue
  4. If progress didn't save, contact your administrator

Common Causes:

  • Session timeout due to inactivity
  • Network issue causing logout
  • System maintenance

Stuck on a question

Symptoms: You can't move past a particular question

How to Fix:

  1. Ensure you have selected an answer (all required fields are filled)
  2. If multiple choice, verify you selected exactly one option (unless it's multiple select)
  3. Refresh the page carefully
  4. Contact your administrator if the issue persists

Can't submit the exam

Symptoms: Submit button is grayed out or doesn't work

How to Fix:

  1. Verify all questions have been answered (check for red asterisks or error messages)
  2. Scroll through the entire exam to check all questions
  3. Check your internet connection
  4. Try again in a few moments
  5. Contact your administrator if submission fails repeatedly