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Frequently Asked Questions

Account Management

How do I reset my password?

  1. Go to the sign-in page
  2. Click Forgot my password
  3. Enter your email address
  4. Answer your secret security question
  5. Check your email for a temporary password
  6. Sign in with the temporary password
  7. You'll be prompted to set a new permanent password

For detailed instructions, see Forgot Password.

Can I sign in with my Microsoft or Google account?

Yes! You can link your Microsoft or Google account to your Match Official System account:

  1. Sign in with your regular password first
  2. Go to My Account → Profile Settings
  3. Find the Linked Accounts section
  4. Click Link Microsoft Account or Link Google Account
  5. After linking, you can sign in using the social login buttons on the login page

For more details, see Linked Accounts.

How do I change my email address?

You can change your own email address:

  1. Sign in to your account
  2. Go to My Account → Update Email
  3. Enter your new email address
  4. Confirm with your current password
  5. Your email will be updated

See Update Email for step-by-step instructions.

How do I change my password?

If you know your current password:

  1. Sign in to your account
  2. Go to My Account → Change Password
  3. Enter your current password
  4. Enter your new password twice
  5. Click Save

Note: If you signed in with Microsoft or Google (social account), you must change your password through that provider, not in Match Official System.

See Change Password for more information.

Can I have different profile pictures for different groups?

Yes. If you belong to multiple groups, you can set different pictures for each group through your profile settings.

Unsubscribe from emails

My Account → Profile Details → set "Unsubscribe from MOS automated emails?" to Yes.

Assessments and Media

Upload media to reviews

Use assessment upload areas or link to external sources (YouTube, Dropbox, OneDrive) with view-only share links.

Registration and Sign-In

How do I register for an account?

You need an invitation link from your association administrator:

  1. Your administrator will share a registration link with you (via email, chat, document, etc.)
  2. Click the link
  3. You'll be taken to Azure AD B2C to create your account
  4. Enter your email and create a password
  5. Your account is created and you can sign in

See Register: Create Your Account for detailed instructions.

Why can't I self-register?

Registration requires an invitation from your association administrator. This ensures only authorized members can create accounts and helps maintain licensing compliance.

If your registration link doesn't work:

  • Check if signup is enabled: The link changes when your administrator disables and re-enables signup. Ask for the current link.
  • Try a different browser: Clear your cache or use incognito/private mode
  • Contact your administrator: They can provide a fresh link or check if signup is currently enabled

Email validation errors

Error Solution
"Email addresses do not match" Carefully re-enter both fields; check for extra spaces
"Not a valid email address" Ensure email is in valid format (name@domain.com)
"Email already exists" This email is registered; use sign in or password recovery
"Password does not meet requirements" Must be 8+ characters with uppercase, lowercase, and number

What are the password requirements?

Your password must meet these Azure AD B2C requirements:

  • Minimum 8 characters
  • At least one uppercase letter (A-Z)
  • At least one lowercase letter (a-z)
  • At least one number (0-9)
  • Symbols are recommended (!@#$%) but not required

I forgot to set up my security question

Your security question is required for password recovery. If you didn't set it up during registration:

  1. Sign in to your account
  2. Go to My Account → Change Password
  3. Set up your security question and answer
  4. This will enable self-service password recovery

See Change Password for instructions.

For detailed registration help, see Register: Create Your Account.

Licensing and Subscription

Can we start with fewer users and add later?

Yes. You can start with one 50‑user block and purchase additional blocks as you grow. Costs are typically pro rata if you add users mid‑year.

What happens if we exceed our user limit?

Contact your administrator or Cortana Design immediately. You'll need to purchase additional user blocks to continue adding members.

Are subgroups required?

No. You can operate with no subgroups (everyone in one group). Subgroups are optional and help organise larger associations.

Can we customise the number of users per block?

Standard pricing uses 50‑user blocks. Contact Cortana Design to discuss custom licensing arrangements.

What support is included?

Support includes access to this documentation, email support and assistance with technical issues. Premium support may be available for an additional cost.

Is there a trial period?

Contact Cortana Design to enquire about trial licences or pilot programmes.

Can we change our subscription mid‑year?

Yes. You can add users, subgroups or features mid‑year with pro rata costs. Reductions may be refunded or credited towards the next period.

For detailed subscription information, see Licensing and Subscription.