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Frequently Asked Questions

Account Management

Reset password

Use Forgot Password on the login page and follow the email instructions.

Change email address

Contact your association administrator; email changes may require approval.

Profile pictures per group

If you belong to multiple groups, you can set different pictures for each.

Unsubscribe from emails

My Account → Profile Details → set "Unsubscribe from MOS automated emails?" to Yes.

Assessments and Media

Upload media to reviews

Use assessment upload areas or link to external sources (YouTube, Dropbox, OneDrive) with view-only share links.

Registration Common Issues

Email validation errors

Error Solution
"Email addresses do not match" Carefully re-enter both fields; check for extra spaces
"Not a valid email address" Ensure email is in valid format (name@domain.com)
"Email already exists" This email is registered; use sign in or password recovery

CAPTCHA errors

Issue Solution
"Incorrect CAPTCHA code" Double-check case and characters; try refreshing for new code
Can't read the code Click refresh icon for a clearer image
Code too distorted Keep refreshing until you get a readable one

For detailed registration help, see Register: Create Your Account.

Licensing and Subscription

Can we start with fewer users and add later?

Yes. You can start with one 50‑user block and purchase additional blocks as you grow. Costs are typically pro rata if you add users mid‑year.

What happens if we exceed our user limit?

Contact your administrator or Cortana Design immediately. You'll need to purchase additional user blocks to continue adding members.

Are subgroups required?

No. You can operate with no subgroups (everyone in one group). Subgroups are optional and help organise larger associations.

Can we customise the number of users per block?

Standard pricing uses 50‑user blocks. Contact Cortana Design to discuss custom licensing arrangements.

What support is included?

Support includes access to this documentation, email support and assistance with technical issues. Premium support may be available for an additional cost.

Is there a trial period?

Contact Cortana Design to enquire about trial licences or pilot programmes.

Can we change our subscription mid‑year?

Yes. You can add users, subgroups or features mid‑year with pro rata costs. Reductions may be refunded or credited towards the next period.

For detailed subscription information, see Licensing and Subscription.